Blocking Calls at the Gateway by Caller ID

Sometimes administrators have to block calls harassing, scam, or other undesirable calls. In newer versions of CUCM, this can be done in CUCM, or it can be done on an h.323 or SIP gateway. Which should you use? There are … Continue reading

Reading Data From XML Documents in UCCX

Have you ever wanted to do any of the following from a Contact Center application? Read a schedule from a local document, rather than having to use script editor to edit schedules Be able to load a schedule from a web … Continue reading

Time of Day Routing in CUCM

Time of Day routing allows for calls to be treated differently based on the time of day and day of week. This allows for things like automatically rerouting calls to a different destination when the company is closed, not allowing … Continue reading

Prime License Manager

With the upgrade to Cisco UC 10, Enterprise License Manager (ELM) is “replaced” with Prime License Manager (PLM.) This is really just a rebranding of the existing ELM, although there are a few differences. There is a standalone PLM OVA … Continue reading