There are two types of prompts in Cisco Unified Contact Center Express, User and System. System prompts are used for some sample scripts, and as a quasi-TTS engine that allows the reading of numbers, time, currency, and some other functions.
You can also use system prompts in your scripts, using SP[promptname.wav] instead of P[promptname.wav]. Some of my most used system prompts are ICM/ICMMusic_30.wav and ICM/ICMMusic_60, 30 and 60 second loops of hold music. I usually also use goodbye.wav before disconnecting if there is an error or something like a menu times out.
If you want copies of the prompts, except for some reason the MoH files, you can download the prompt repository from Cisco here.
Below the jump is a complete list of UCCX System Prompts.
- AA
- AABusyExtn.wav
- AABusyPhone.wav
- AACalling.wav
- AACallingExtn.wav
- AACallingName.wav
- AAEnterExtn.wav
- AAEnterExtn_ASR.wav
- AAExtnOutOfService.wav
- AAInvalidChoice.wav
- AAInvalidExtn.wav
- AAInvalidPhone.wav
- AAMainMenu.wav
- AAMainMenu_ASR.wav
- AANameDial.wav
- AANameDial0_ASR.wav
- AANameDial1_ASR.wav
- AANameDial2_ASR.wav
- AAOutOfServicePhone.wav
- AAPhoneReach.wav
- AASorry.wav
- AAWant2Call.wav
- AAWant2Call_ASR.wav
- AAWelcome.wav
- gen
- char
- a.wav
- acute.wav
- ae_ligature.wav
- ampersand.wav
- apostrophe.wav
- asterix.wav
- at.wav
- a_acute.wav
- a_circumflex.wav
- a_grave.wav
- a_umlaut.wav
- b.wav
- backslash.wav
- backtick.wav
- c.wav
- caret.wav
- cedilla.wav
- cent_sign.wav
- close_parenthesis.wav
- colon.wav
- comma.wav
- currency_sign.wav
- c_cedilla.wav
- d.wav
- dash.wav
- dieresis.wav
- dollar_sign.wav
- dot.wav
- double_quote.wav
- e.wav
- ellipsis.wav
- equal.wav
- euro_sign.wav
- exclamation_point.wav
- exclamation_point_invert.wav
- e_acute.wav
- e_circumflex.wav
- e_dieresis.wav
- e_grave.wav
- f.wav
- five_eighths.wav
- g.wav
- grave.wav
- greater_than.wav
- h.wav
- i.wav
- i_acute.wav
- i_circumflex.wav
- i_dieresis.wav
- j.wav
- k.wav
- l.wav
- left_curly_brace.wav
- left_double_quotation_mark.wav
- left_single_angle_quotation_mark.wav
- left_square_bracket.wav
- less_than.wav
- m.wav
- n.wav
- n_tilde.wav
- o.wav
- oe_ligature.wav
- one_eighth.wav
- one_half.wav
- one_quarter.wav
- one_third.wav
- open_parenthesis.wav
- o_acute.wav
- o_circumflex.wav
- o_umlaut.wav
- p.wav
- percent.wav
- per_mille.wav
- pipe.wav
- plus.wav
- pound.wav
- pound_currency.wav
- q.wav
- question_mark.wav
- question_mark_invert.wav
- r.wav
- right_curly_brace.wav
- right_double_quotation_mark.wav
- right_single_angle_quotation_mark.wav
- right_square_bracket.wav
- s.wav
- semicolon.wav
- seven_eighths.wav
- slash.wav
- space.wav
- s_beta.wav
- t.wav
- three_eighths.wav
- three_quarters.wav
- tilde.wav
- two_thirds.wav
- u.wav
- underscore.wav
- u_acute.wav
- u_circumflex.wav
- u_dieresis.wav
- u_grave.wav
- v.wav
- w.wav
- x.wav
- y.wav
- z.wav
- country
- AR.wav
- at.wav
- BE.wav
- BR.wav
- ca.wav
- CH.wav
- CL.wav
- CN.wav
- CO.wav
- de.wav
- DK.wav
- es.wav
- fr.wav
- GB.wav
- GR.wav
- HK.wav
- it.wav
- JP.wav
- LU.wav
- MX.wav
- no.wav
- NZ.wav
- PE.wav
- pl.wav
- SE.wav
- TW.wav
- US.wav
- VE.wav
- VG.wav
- VI.wav
- currency
- and.wav
- ARS.wav
- ARSs.wav
- ARSs_nc.wav
- ARS_fract.wav
- ARS_fracts.wav
- ARS_nc.wav
- BOB.wav
- BOBs.wav
- BOBs_nc.wav
- BOB_fract.wav
- BOB_fracts.wav
- BOB_nc.wav
- BRL.wav
- BRLs.wav
- BRLs_nc.wav
- BRL_fract.wav
- BRL_fracts.wav
- BRL_nc.wav
- CAD.wav
- CADs.wav
- CADs_nc.wav
- CAD_fract.wav
- CAD_fracts.wav
- CAD_nc.wav
- CHF.wav
- CHFs.wav
- CHFs_nc.wav
- CHF_fract.wav
- CHF_fracts.wav
- CHF_nc.wav
- CLP.wav
- CLPs.wav
- CLPs_nc.wav
- CLP_fract.wav
- CLP_fracts.wav
- CLP_nc.wav
- CNY.wav
- CNYs.wav
- CNYs_nc.wav
- CNY_fract.wav
- CNY_fracts.wav
- CNY_nc.wav
- COP.wav
- COPs.wav
- COPs_nc.wav
- COP_fract.wav
- COP_fracts.wav
- COP_nc.wav
- DEM.wav
- DEMs.wav
- DEMs_nc.wav
- DEM_fract.wav
- DEM_fracts.wav
- DEM_nc.wav
- EUR.wav
- EURs.wav
- EURs_nc.wav
- EUR_fract.wav
- EUR_fracts.wav
- EUR_nc.wav
- FRF.wav
- FRFs.wav
- FRFs_nc.wav
- FRF_fract.wav
- FRF_fracts.wav
- FRF_nc.wav
- GBP.wav
- GBPs.wav
- GBPs_nc.wav
- GBP_fract.wav
- GBP_fracts.wav
- GBP_nc.wav
- HDK.wav
- HDKs.wav
- HDKs_nc.wav
- HDK_fract.wav
- HDK_fracts.wav
- HDK_nc.wav
- ILS.wav
- ILSs.wav
- ILSs_nc.wav
- ILS_fract.wav
- ILS_fracts.wav
- ILS_nc.wav
- INR.wav
- INRs.wav
- INRs_nc.wav
- INR_fract.wav
- INR_fracts.wav
- INR_nc.wav
- JPY.wav
- JPYs.wav
- JPYs_nc.wav
- JPY_nc.wav
- KRW.wav
- KRWs.wav
- KRWs_nc.wav
- KRW_nc.wav
- minus.wav
- MXN.wav
- MXNs.wav
- MXNs_nc.wav
- MXN_fract.wav
- MXN_fracts.wav
- MXN_nc.wav
- negative.wav
- NOK.wav
- NOKs.wav
- NOKs_nc.wav
- NOK_fract.wav
- NOK_fracts.wav
- NOK_nc.wav
- NZD.wav
- NZDs.wav
- NZDs_nc.wav
- NZD_fract.wav
- NZD_fracts.wav
- NZD_nc.wav
- of_currency.wav
- overdrawn.wav
- PEN.wav
- PENs.wav
- PENs_nc.wav
- PEN_fract.wav
- PEN_fracts.wav
- PEN_nc.wav
- PLN.wav
- PLNs.wav
- PLNs_nc.wav
- PLN_fract.wav
- PLN_fracts.wav
- PLN_nc.wav
- PYG.wav
- PYGs.wav
- PYGs_nc.wav
- PYG_fract.wav
- PYG_fracts.wav
- PYG_nc.wav
- RUR.wav
- RURs.wav
- RURs_nc.wav
- RUR_fract.wav
- RUR_fracts.wav
- RUR_nc.wav
- SEK.wav
- SEKs.wav
- SEKs_nc.wav
- SEK_fract.wav
- SEK_fracts.wav
- SEK_nc.wav
- SJD.wav
- SJDs.wav
- SJDs_nc.wav
- SJD_fract.wav
- SJD_fracts.wav
- SJD_nc.wav
- THB.wav
- THBs.wav
- THBs_nc.wav
- THB_fract.wav
- THB_fracts.wav
- THB_nc.wav
- TWD.wav
- TWDs.wav
- TWDs_nc.wav
- TWD_fract.wav
- TWD_fracts.wav
- TWD_nc.wav
- USD.wav
- USDs.wav
- USDs_nc.wav
- USD_fract.wav
- USD_fracts.wav
- USD_nc.wav
- UYU.wav
- UYUs.wav
- UYUs_nc.wav
- UYU_fract.wav
- UYU_fracts.wav
- UYU_nc.wav
- VEB.wav
- VEBs.wav
- VEBs_nc.wav
- VEB_fract.wav
- VEB_fracts.wav
- VEB_nc.wav
- Date
- 1.wav
- 10.wav
- 11.wav
- 12.wav
- 13.wav
- 14.wav
- 15.wav
- 16.wav
- 17.wav
- 18.wav
- 19.wav
- 2.wav
- 20.wav
- 2000.wav
- 2001.wav
- 2002.wav
- 2003.wav
- 2004.wav
- 2005.wav
- 2006.wav
- 2007.wav
- 2008.wav
- 2009.wav
- 2010.wav
- 21.wav
- 22.wav
- 23.wav
- 24.wav
- 25.wav
- 26.wav
- 27.wav
- 28.wav
- 29.wav
- 3.wav
- 30.wav
- 31.wav
- 4.wav
- 5.wav
- 6.wav
- 7.wav
- 8.wav
- 9.wav
- apr.wav
- aug.wav
- day.wav
- days.wav
- DEC.wav
- feb.wav
- fri.wav
- jan.wav
- jul.wav
- jun.wav
- mar.wav
- may.wav
- mon.wav
- month.wav
- months.wav
- nov.wav
- oct.wav
- sat.wav
- sep.wav
- sun.wav
- thu.wav
- today.wav
- tue.wav
- wed.wav
- week.wav
- weeks.wav
- year.wav
- years.wav
- yesterday.wav
- language
- ca.wav
- da.wav
- de.wav
- el.wav
- en.wav
- es.wav
- eu.wav
- fr.wav
- it.wav
- ja.wav
- nl.wav
- no.wav
- pl.wav
- pt.wav
- rm.wav
- sl.wav
- sv.wav
- zh.wav
- math
- and.wav
- close_parenthesis.wav
- divided.wav
- equals.wav
- greater_than.wav
- less_than.wav
- minus.wav
- multiplied.wav
- open_parenthesis.wav
- or.wav
- plus.wav
- power_of.wav
- number
- 0.wav
- 1.wav
- 10.wav
- 100.wav
- 1000.wav
- 11.wav
- 12.wav
- 13.wav
- 14.wav
- 15.wav
- 16.wav
- 17.wav
- 18.wav
- 19.wav
- 2.wav
- 20.wav
- 21.wav
- 22.wav
- 23.wav
- 24.wav
- 25.wav
- 26.wav
- 27.wav
- 28.wav
- 29.wav
- 3.wav
- 30.wav
- 31.wav
- 32.wav
- 33.wav
- 34.wav
- 35.wav
- 36.wav
- 37.wav
- 38.wav
- 39.wav
- 4.wav
- 40.wav
- 41.wav
- 42.wav
- 43.wav
- 44.wav
- 45.wav
- 46.wav
- 47.wav
- 48.wav
- 49.wav
- 5.wav
- 50.wav
- 51.wav
- 52.wav
- 53.wav
- 54.wav
- 55.wav
- 56.wav
- 57.wav
- 58.wav
- 59.wav
- 6.wav
- 60.wav
- 61.wav
- 62.wav
- 63.wav
- 64.wav
- 65.wav
- 66.wav
- 67.wav
- 68.wav
- 69.wav
- 7.wav
- 70.wav
- 71.wav
- 72.wav
- 73.wav
- 74.wav
- 75.wav
- 76.wav
- 77.wav
- 78.wav
- 79.wav
- 8.wav
- 80.wav
- 81.wav
- 82.wav
- 83.wav
- 84.wav
- 85.wav
- 86.wav
- 87.wav
- 88.wav
- 89.wav
- 9.wav
- 90.wav
- 91.wav
- 92.wav
- 93.wav
- 94.wav
- 95.wav
- 96.wav
- 97.wav
- 98.wav
- 99.wav
- billion.wav
- half.wav
- million.wav
- negative.wav
- oh.wav
- point.wav
- positive.wav
- quarter.wav
- trillion.wav
- ordinals
- 1000ord.wav
- 100ord.wav
- 10ord.wav
- 11ord.wav
- 12ord.wav
- 13ord.wav
- 14ord.wav
- 15ord.wav
- 16ord.wav
- 17ord.wav
- 18ord.wav
- 19ord.wav
- 1ord.wav
- 20ord.wav
- 21ord.wav
- 22ord.wav
- 23ord.wav
- 24ord.wav
- 25ord.wav
- 26ord.wav
- 27ord.wav
- 28ord.wav
- 29ord.wav
- 2ord.wav
- 30ord.wav
- 31ord.wav
- 32ord.wav
- 33ord.wav
- 34ord.wav
- 35ord.wav
- 36ord.wav
- 37ord.wav
- 38ord.wav
- 39ord.wav
- 3ord.wav
- 40ord.wav
- 41ord.wav
- 42ord.wav
- 43ord.wav
- 44ord.wav
- 45ord.wav
- 46ord.wav
- 47ord.wav
- 48ord.wav
- 49ord.wav
- 4ord.wav
- 50ord.wav
- 51ord.wav
- 52ord.wav
- 53ord.wav
- 54ord.wav
- 55ord.wav
- 56ord.wav
- 57ord.wav
- 58ord.wav
- 59ord.wav
- 5ord.wav
- 60ord.wav
- 61ord.wav
- 62ord.wav
- 63ord.wav
- 64ord.wav
- 65ord.wav
- 66ord.wav
- 67ord.wav
- 68ord.wav
- 69ord.wav
- 6ord.wav
- 70ord.wav
- 71ord.wav
- 72ord.wav
- 73ord.wav
- 74ord.wav
- 75ord.wav
- 76ord.wav
- 77ord.wav
- 78ord.wav
- 79ord.wav
- 7ord.wav
- 80ord.wav
- 81ord.wav
- 82ord.wav
- 83ord.wav
- 84ord.wav
- 85ord.wav
- 86ord.wav
- 87ord.wav
- 88ord.wav
- 89ord.wav
- 8ord.wav
- 90ord.wav
- 91ord.wav
- 92ord.wav
- 93ord.wav
- 94ord.wav
- 95ord.wav
- 96ord.wav
- 97ord.wav
- 98ord.wav
- 99ord.wav
- 9ord.wav
- phone
- 0.wav
- 1.wav
- 2.wav
- 3.wav
- 4.wav
- 5.wav
- 6.wav
- 7.wav
- 8.wav
- 9.wav
- a.wav
- b.wav
- c.wav
- d.wav
- double.wav
- extension.wav
- pound.wav
- star.wav
- time
- afternoon.wav
- am.wav
- at_night.wav
- central.wav
- daylight.wav
- eastern.wav
- hour.wav
- hours.wav
- in_afternoon.wav
- in_evening.wav
- in_morning.wav
- local.wav
- midnight.wav
- minute.wav
- minutes.wav
- morning.wav
- mountain.wav
- night.wav
- noon.wav
- oclock.wav
- pacific.wav
- pm.wav
- savings.wav
- second.wav
- seconds.wav
- standard.wav
- time.wav
- char
- ICD
- ICDHoldConnect.wav
- ICDQueue.wav
- ICDWelcome.wav
- ICDWelcome2.wav
- ICM
- ICMCollectDigits.wav
- ICMMinute.wav
- ICMMusic_30.wav
- ICMMusic_60.wav
- ICMSecond.wav
- ICMStayOnline.wav
- ICMVisibleQAnn1.wav
- ICMVisibleQAnn2.wav
- ICMWait4NextAvail.wav
- SNU
- enter_pin.wav
- error_auth.wav
- error_general.wav
- error_rec.wav
- error_try_again.wav
- error_try_later.wav
- finished.wav
- goodbye.wav
- have_spelled.wav
- menu_re_rec.wav
- new_rec.wav
- pound.wav
- rec_name.wav
- still_there.wav
- store_success.wav
- welcomeSpokenName.wav
- SSA
- agentNotLogin.wav
- cancelMonitor.wav
- CSQIdSelect.wav
- doneMenu.wav
- enterExtension.wav
- enterPIN.wav
- enterUserId.wav
- extOrCSQ.wav
- failAuthenticate.wav
- haveSelectCSQ.wav
- invalidInput.wav
- invalidKey.wav
- noCSQ.wav
- noCSQName.wav
- notAllowed.wav
- pwdOrUidWrong.wav
- selectCSQ.wav
- unableFollowCall.wav
- unableToMix.wav
- unableToMonitor.wav
- voipServerDown.wav
- welcomeRmon.wav
- UserDialog
- cancel_start.wav
- continue_to_spell.wav
- for.wav
- have_spelled.wav
- invalid_choice.wav
- name_dial.wav
- name_dial0_asr.wav
- name_dial1_ASR.wav
- name_dial2_asr.wav
- no_match.wav
- press.wav
- press_or_say.wav
- select_name.wav
- still_there.wav
- to_select.wav
- transfer_operator.wav
- transfer_operator_ASR.wav
- try_again.wav
- try_again_ASR.wav
- continue_enter_number.wav
- credit_of.wav
- did_not_hear_name.wav
- enter_phone_number.wav
- finished.wav
- goodbye.wav
- name_cancelled.wav
- name_confirm.wav
- name_not_found.wav
- no_phone_number.wav
- of.wav
- past.wav
- pound.wav
- spell.wav
- spell_again.wav
- spell_another.wav
- star.wav
- system_problem.wav
- thankyou.wav
- try_again.wav
- unrecov_error_rec.wav
- welcome.wav
Hi,
I was trying to Upload a date System Prompt under gen/date, but UCCX is always considering the old system prompts, i noticed that the right directory should be gen/date and not gen/Date.
Thank u 🙂
regards,