Mobile Connect is Cisco’s trade name for what is often called Single Number Reach, or SNR. It extends a call to a user’s desk phone out to up to ten other phones, such as home and cell phones. This allows an employee to disseminate a single number, which can always be used to reach the user. This benefits customers and business partners, since they don’t need to try multiple numbers to reach someone, and the employee, since there is no way for the caller to know if you are in the office, at home, or on a golf course.
To do this, UCM makes calls to the PSTN for each off net destination, which requires some planning.While a call is being extended, this ties up one channel per remote destination, up to 10, plus the incoming call, if it is a PSTN call. Once the user answers on a remote device, up to 2 channels are taken up, one for the inbound call, one for the remote device, assuming they are both PSTN devices. The additional trunk usage should be taken into consideration before enabling Mobile Connect.
The only real non-default setting for mobility is to create a new softkey template that includes the Mobility softkey. Normally, I would copy the “Standard User” softkey template to something like “Mobility User” and add the Mobility softkey to the On Hook, and Connected call states.
Setting up Mobile Connect can be a bit frustrating due to some order of operation considerations. To remember the order of operations, I use the mnemonic UPPeD, standing for User, Phone, (Remote Destination) Profile, and (Remote) Destination.