Time of Day Routing in CUCM

Time of Day routing allows for calls to be treated differently based on the time of day and day of week. This allows for things like automatically rerouting calls to a different destination when the company is closed, not allowing … Continue reading

Configuring Local Route Groups

Local Route Groups were introduced in CUCM 7 as a cleaner way to configure PSTN routing for multiple sites. Prior to Local Route Groups, the only way to route calls out a local gateway was to configure a partition for … Continue reading

Problems with MoH and Conferencing with Recording Profiles

On a UCM system I have worked on, we were running into problems with both Music on Hold and ad-hoc conferencing when a recording profile was applied to DNs. Music on Hold would not play, and conferences could not be … Continue reading

Blocking Calls by Caller ID in CUCM

PBX administrators are sometimes called on to block calls coming from specific numbers, such as telemarketers or other harassing calls. Until Communications Manager 8.x, the only way to block incoming calls based on the calling number was to use an … Continue reading

Configuring Users with Mobile Connect (Single Number Reach)

Mobile Connect is Cisco’s trade name for what is often called Single Number Reach, or SNR. It extends a call to a user’s desk phone out to up to ten other phones, such as home and cell phones. This allows … Continue reading

Enterprise License Manager (ELM) Tutorial

Cisco is moving the UC suite to licensing through Enterprise License Manager, or ELM. Currently, Unified Communications Manager and Unity Connection licensing is managed through ELM. IM & Presence is not directly licensed, it is tied to UCM licensing. Other … Continue reading