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I recently had the opportunity to pick up a couple of 8861s for my lab/home phones, and thought I would do a writeup on my initial impressions. The 8800 series phones offer an updated look, and a number of new features. … Continue reading
Category Archives: VoIP
Time of Day routing allows for calls to be treated differently based on the time of day and day of week. This allows for things like automatically rerouting calls to a different destination when the company is closed, not allowing … Continue reading
In with the new. Remnants of a system I just replaced with Cisco IP phones. … Continue reading
I recently ran into a situation where agents in a call center that had a Work timer and reason codes enabled where going into Not Ready with a system reason code: 32758 (Work Timer Expired). The agents and queue were … Continue reading
Local Route Groups were introduced in CUCM 7 as a cleaner way to configure PSTN routing for multiple sites. Prior to Local Route Groups, the only way to route calls out a local gateway was to configure a partition for … Continue reading
On a UCM system I have worked on, we were running into problems with both Music on Hold and ad-hoc conferencing when a recording profile was applied to DNs. Music on Hold would not play, and conferences could not be … Continue reading
PBX administrators are sometimes called on to block calls coming from specific numbers, such as telemarketers or other harassing calls. Until Communications Manager 8.x, the only way to block incoming calls based on the calling number was to use an … Continue reading
Mobile Connect is Cisco’s trade name for what is often called Single Number Reach, or SNR. It extends a call to a user’s desk phone out to up to ten other phones, such as home and cell phones. This allows … Continue reading
Cisco is moving the UC suite to licensing through Enterprise License Manager, or ELM. Currently, Unified Communications Manager and Unity Connection licensing is managed through ELM. IM & Presence is not directly licensed, it is tied to UCM licensing. Other … Continue reading
One of the advantages that IP phones have is the ability to create custom applications that can perform any number of functions. PHP and other dynamic web development languages can be used to create a great deal of functionality. The … Continue reading