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Sometimes administrators have to block calls harassing, scam, or other undesirable calls. In newer versions of CUCM, this can be done in CUCM, or it can be done on an h.323 or SIP gateway. Which should you use? There are … Continue reading
Category Archives: CCVP
Time of Day routing allows for calls to be treated differently based on the time of day and day of week. This allows for things like automatically rerouting calls to a different destination when the company is closed, not allowing … Continue reading
PBX administrators are sometimes called on to block calls coming from specific numbers, such as telemarketers or other harassing calls. Until Communications Manager 8.x, the only way to block incoming calls based on the calling number was to use an … Continue reading
Cisco Unified Communications Manager allows for very granular assignment of permissions, using the concept of roles and groups to assign specific permissions to users. A role is a list of permissions around a function, and a group is a list … Continue reading