Prime License Manager

With the upgrade to Cisco UC 10, Enterprise License Manager (ELM) is “replaced” with Prime License Manager (PLM.) This is really just a rebranding of the existing ELM, although there are a few differences. There is a standalone PLM OVA … Continue reading

UCCX Automatic Call Distribution (ACD) Part 3

In previous posts, we have looked at setting up the queues, skills, and agents for an ACD (Automatic Call Distribution) call center. In this post, we will take a look at setting up a very basic queuing script from a … Continue reading

Addressing Challenges Specific to Multi-Site Deployments

Deploying Unified Communications Manager to geographically diverse sites adds a number of challenges not experienced in single-site deployments. The primary new challenges are: Bandwidth usage and call quality over WAN links Availability during WAN outages Call routing to the PSTN, … Continue reading

Configuring Local Route Groups

Local Route Groups were introduced in CUCM 7 as a cleaner way to configure PSTN routing for multiple sites. Prior to Local Route Groups, the only way to route calls out a local gateway was to configure a partition for … Continue reading

Problems with MoH and Conferencing with Recording Profiles

On a UCM system I have worked on, we were running into problems with both Music on Hold and ad-hoc conferencing when a recording profile was applied to DNs. Music on Hold would not play, and conferences could not be … Continue reading

Blocking Calls by Caller ID in CUCM

PBX administrators are sometimes called on to block calls coming from specific numbers, such as telemarketers or other harassing calls. Until Communications Manager 8.x, the only way to block incoming calls based on the calling number was to use an … Continue reading